Welcome to the Snail website, which includes its content, domains, tools, and services (collectively referred to as the "Site").

We value your privacy and have developed this Privacy Policy to outline our online information practices and provide you with the ability to control the collection and use of your information on our Site. This Privacy Policy is an integral part of our Terms of Service.

If you reside in the European Union or California, please take note: in order to comply with the European General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA), we have included in this Privacy Policy the legal basis on which we process your Personal Data, as well as other required information under GDPR and CCPA.


We value your privacy and understand the importance of safeguarding any personal data you share with us. The term "Personal Information" refers to any data that can be used, either on its own or in combination with other information, to identify a specific person. This may include details such as a person's full name, personal profile, residential or mailing address, email address, or other contact information. We are committed to protecting and managing this data appropriately.


By using this Site, you agree to the terms outlined in our Privacy Policy and consent to the collection, retention, use, disclosure, and processing of your Personal Information as described in this Policy. We recommend that you check this page regularly for the most up-to-date information on our privacy practices. If you do not agree to the terms of this Privacy Policy, please refrain from using our Site, Products, or Services.

Cookies and Other Tracking Technologies

We utilize cookies and other tracking technologies on some of our Site pages. Cookies are small files that can be placed on your hard drive to help us improve our web page flow, personalize our services and content, measure promotional effectiveness, and promote trust and safety.

Here are a few key points to keep in mind about cookies:

  • Certain features on our Site are only accessible through the use of cookies.
  • We use cookies to identify you and keep you logged in.
  • Most cookies are considered "session cookies," which means they're automatically deleted from your hard drive when you end your session.
  • If your browser permits, you can decline our cookies, but this may affect your ability to use some of our sites or services. Check your browser's HELP menu to learn how to block cookies.
  • You may encounter third-party cookies on some pages of our site that we don't control. For example, a web page created by another user may have a cookie placed by that page.
  • We use Google Analytics to help us understand how our customers use our website. You can learn more about how Google uses your Personal Information, and you can choose to opt out of Google Analytics.

Publicly Available Information

Please be aware that any content, including but not limited to information, videos, images, data, text, documents, and other materials that you post on a public area of our Site, such as our blog, will be considered as publicly published content. This means that the information you post will be available to all users of that public area of the Site, even if it includes your Personal Information. We strongly advise you to use caution and discretion when posting any personal information or content on our Site.

Personal Information We Collect

Upon installation of the App, we may automatically access certain information from your Shopify account. Additionally, we may collect personal information from you and your customers, including data such as IP address, web browser details, time zone, and cookie information. This information is collected directly from the individual, through your Shopify account, or through the use of technologies such as cookies, log files, web beacons, tags, and pixels. We also use hotjar.com to record visitor sessions, but please note that Hotjar is GDPR compliant and hides data within the app. To review the specific permissions granted to each app, please click the "View Details" link on the Shopify apps page in your Shopify admin.

How We Use Personal Information

It's important to note that by submitting Personal Information through the Site, you are consenting to the use and disclosure of your information as outlined in this Privacy Policy. This includes the possibility of your information being transferred to other countries around the world if necessary to provide the services you have requested.

Snail Service Provider will use your Personal Information to improve services, contact you, and authenticate your access to the Site's services. Your information may also be transferred to third-party service providers for the purposes of processing credit cards or providing customer service through a chat feature, and we require that these parties agree to process such information in compliance with our Privacy Policy.

In certain circumstances, we may disclose your Personal Information or any information you submitted via the Site and its services to comply with applicable laws, regulations, legal processes, or governmental requests, or to enforce our Terms of Service or protect against fraud, security issues, or harm to the rights, property, or safety of Snail Service Provider, its users, yourself, or the public.

How We Use Anonymous Information

We may use Anonymous Information (as defined below), or disclose it to third-party service providers, to improve our services and enhance your experience with the Site and its services. "Anonymous Information" means information that does not enable identification of an individual user, such as aggregated information about the use of our Site and services.


Providing Personal Information to the Site is optional and entirely up to you. However, please note that certain options, offers, and services on the Site may require the provision of Personal Information, and if you choose not to provide it, you may not be able to access those features. You can still visit many parts of the Site without providing any Personal Information.

Access, Accuracy & Retention

We take great care to maintain accurate and complete Personal Information that you provide to us. If you have an Account, you can log in and modify your personal profile by adding or deleting information or correcting any inaccuracies. We may retain certain Personal Information even after an account is closed to comply with legal obligations, prevent fraudulent activities, collect any fees owed, resolve disputes, investigate and troubleshoot issues, enforce our User Agreement, or take other actions permitted by law.


From time to time, we may revise and update this Privacy Policy to ensure that it accurately reflects our current privacy practices and any changes to our operations, legal requirements, or industry standards. Any changes we make to this policy will be posted on this page, and we encourage you to review this Privacy Policy periodically to stay informed of any updates. Your continued use of the Site after we make any changes to this Privacy Policy constitutes your acceptance of those changes.

Contact Us

If you have any questions about our privacy practices or would like more information, please don't hesitate to contact us via email at info@snail.so. We're happy to provide additional details or clarification on any aspect of our policies and practices, and we welcome your feedback and suggestions.